The admin platform for your
Home Service company

Discover how Jet Admin provides Home Service companies by reconciling your customer, order, payment, shipping, driver management.
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As an Home Service service, direct-to-consumer or digitally native brand, the internet has become a central part of your business. You need to adopt emerging technology to leverage customer-experience-enhancing benefits and expand your business scope by breaking traditional limitations. Digital agility is key to meeting the forces in the Home Service market effectively. This requires building resilient and flexible operating models that need a powerful and tailored admin interface.


Jet Admin can help you improve your key business metrics, such as reducing your order processing time, decreasing your set-up costs and increase your operational efficiency.

What value does Jet Admin bring to
Home Service companies?
A big part of a company's success will reside in its ability to execute faster and better than others. In a fully dematerialized service, internal tools developed towards customer's operations will play a key role in helping you achieve operational excellence.
Gear up your business team

With the back office they deserve without wasting time developing it
Give autonomy to your business teams
With a back office tailored to your operational needs and 100% customizable UI
Scale your operations

Without making any compromise on your back office efficiency
Usecases
Here's a selection of a few use cases for which our Home Service clients use Jet Admin the most
Customer Insights
Deep-dive in your customers
Get the full picture of your customers
As the success of your business is largely dependent on the knowledge you have of your customers, you need to be able to have a good picture of your customers to drive their satisfaction.


Thanks to Jet Admin, an operational manager can, with the click of a button, learn all there is to know about for a particular customer. He or she can see what makes most sense first, such as the account details, the orders made and the type of enrolled subscription plans. This enables your team to have a full overview of your customers to make faster and smarter decisions. Your operational people can easily adapt this view, without having to consult your development teams.

Features required
Analytics per record
Flex Segments
Agent Moderation
Segment your agents
Find Opportunities
Improve your Metrics

When you are responsible for the moderation of a large and diverse group of agents/drivers, you need the tools to efficiently take care of their concerns. Changing addresses, credit card details and pricing levels are responsibilities your operational teams need to carry out on a daily basis.


Thanks to Jet Admin, you can effortlessly deep-dive into your customer-base and find their core data coming from your platform and all the related data from third-party services such as identification software and payment providers. Using the Flex Segments, you can easily segment your customers according to for instance their usage, demographics or location. This empowers you to moderate large sets of users at scale.

Features required
Create Update Delete
Flex Collections
Flex Actions
Interested in learning more about Jet Admin?
Order Management
Get an order
Choose responsible driver
Track an order execution
Once you get an order, you need to pick up to your customers in the most efficient way possible. Maintaining a simple overview of the shipping status and details is vital to your operational success.


Thanks to Jet Admin, you will no longer have to switch between the platforms or your different shipping partners. Using Summary Views and Flex Segments you can monitor all the data coming from your partners and act upon them, straight from your admin panel using the Flex Actions. You can, for instance, send a templated email, notify your shipping partner that something went wrong or (re)submit required customs documents.

Features required
Flex Views
Flex Segments
Payment Management
Deep-dive in your payments
Monitor payment issues and fraud
Getting paid by buyers is key to keep your operations running and your business growing. Dealing with the payments of buyers however is not always a natural process as you need to be able to reconcile the data from your third-party payment provider with your customer data.


Thanks to Jet Admin, an operational team member can see the status of payments and deep-dive into the records linked to the payment. With this monitoring potential fraudulent transcations, and/or payment issue resolution becomes a lot more straightforward.

Features required
Flex Actions
Summary Views
Interested in learning more about Jet Admin?
Issue Management
Track the Issues
Prioritize the Issues
Solve the Issues

Ensuring that complaints and difficulties of your customers are dealt with swiftly and efficiently is a key pillar of your customer satisfaction. Coordinating these efforts, however, requires a lot of time and resources.


Thanks to Jet Admin, you will have a perfect platform to easily keep track of the problems and complaints flagged by your buyers/sellers. You will be able to take action to resolve the issues at hand, such as granting refunds, or sending (template) emails straight from your admin panel. You can reconcile data from your current ticketing systems to ensure you have all the context required to treat the issue in the best manner possible.

Features required
Summary Views
Flex Segments
Flex Actions
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